Education Resources

Education to help you operate your business successfully

2018 NAHC Annual Meeting Private Duty Sessions

105: Safety for the Mobile Workforce – This session will discuss creating and implementing a plan for staff care and safety for an organization’s greatest asset, its mobile workforce. As we continue to focus on elevating the standard of patient care, the care of the staff is often overlooked. Without a plan clearly focusing on the care of the staff, recruiting and retention problems are certain.

111: PDHCA Open Forum – The Private Duty Home Care Association forum is a place where you can come for an update from the PDHCA Advisory board leaders as well as have an open discussion of items of interest to the industry. Bring you questions and issues to get input from your peers!

202: Leading Complex Change – Managing complex change can yield incredible results, as well as resistance, anxiety, and false starts. There are 5 components to successfully create lasting change. The session will discuss the five components. This sounds simple and only works if you have skilled leadership, an understanding of the team and the organizational culture required to move from awareness to commitment.

210: Retention and Mentorship: Onboarding and Staff Engagement – Staff engagement, mentorship and training leads to retention, improved staff morale, and staff satisfaction and patient satisfaction. Our comprehensive focus on staff engagement starts with the executive leadership. Get ideas for onboarding, team meetings and reward/benefit systems designed to improve retention and staff engagement.

308: The Uberization and Automation of the Home Health Industry – Embracing the “Uber Culture” that we live in today, is necessary if we want to stay viable in the current climate of declining reimbursement. Automation and “Uberization” not only streamlines business, but it also improves quality, compliance, and recruitment. The culture of Home Health needs to be changed and embracing technology is going to be a means to do so.

405: Preventing Discrimination and Harassment in the Workplace – Employment law rapidly changes and it is essential for home health agencies to remain current on the law. We’ll discuss these cutting-edge issues to reduce your agency’s regulatory risk: • Religious Discrimination • LGBT Discrimination • Sexual Harassment and Workplace Violence • Marijuana Use and Drug Testing • American with Disabilities Act (ADA)

408: Making Your Private Duty Agency the First Choice of Caregivers – Do you have the same challenge facing most home care agencies? Are your home health aides working for multiple agencies? Are you not always the first pick when you are trying to staff cases? Do you find yourself asking: How do I get a home health aide to pick my company as a new employee versus another agency? How do I decrease turnover? If you have any of these challenges, come to this interactive session, where you’ll get expert and crowd-sourced solutions.

505: The Marketing Culture Shift: Mix Sales and Marketing with Measurement – The Marketing Culture Shift: The presenters will mix sales and marketing with measurement and explain why it’s no longer enough to engage in traditional marketing and sales. The agile agency that will thrive must start to integrate sales, marketing, and data measurement, to differentiate your agency in the crowded marketplace.

507: Interpreting Financial Statements and Dashboards for a Private Duty Program – You don’t have to be an accountant or financial analyst to interpret your private duty financials or other dashboard indicators. With the typical slim margins faced in private duty, it is critical that management is able to understand their financial and related reporting in order to manage their operations effectively. This program will teach participants what a desirable private duty financial statement looks like and how to interpret the financial statements and related dashboards for operational success.

508: Wage and Hour in Private Duty – Wage and hour compliance remains a particularly challenging area for home care agencies to master and presents one of the highest risks of legal liability. This session will guide you through the steps every company can take to reduce its legal risk. Gain an understanding of the home care practices targeted in recent lawsuits and government investigations – including live-in and 24-hour shifts, pay per visit claims, rate manipulation claims, and timekeeping best practices. Come out of this interactive session able to identify potential problems and with a better understanding of the compliance materials available on the home care toolkit to assist with your plan for improvement.

602: What’s Your Organization’s Cultural Profile? – Strategy and culture are among the primary levers at a leader’s disposal to maintain organizational viability and effectiveness. What’s Your Organization’s Cultural Profile? Before you begin an initiative to shape your organization’s it’s important to explore where it is today. Consider how your organization currently operates, what is valued, how people behave, and what unifies them. Once these things are understood, strategy and culture can align.

608: EVV Technology Revolutionizes Mobile Delivery of Home Health and Personal Care Services – With the 21st Century Cures Act in 2016, electronic visit verification (EVV) became a federal requirement for Medicaid home health and personal care services. While complying, states and vendors can build an EVV 2020 system of the future to ensure smooth implementation and help states, MCOs and providers promote high-quality care and efficiency.


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